Change Management Masterclass: People, Agile & AI Change
Guide organizational change so people embrace it: readiness, sponsorship, resistance, communication, and the adoption of Agile and AI.
What you'll learn
- Drive organizational change from the initial brief to enduring adoption, utilizing a practical change portfolio you will develop throughout the lessons.
- Select and tailor change management models, such as individual, stage-wise, and systems methodologies, based on the change at hand.
- Evaluate the current condition, analyze impacts across employee groups, and provide an evidence-based recommendation for readiness.
- Establish strong sponsorship, a coalition of leaders, clear governance structures, and a trusted network of change agents.
- Involve stakeholders, collaborate with affected individuals on design, and complete the feedback loop so they can observe what has evolved.
- Guide, facilitate and influence without authority, transforming resistance and change fatigue into valuable insights.
- Communicate transparently to foster understanding and action, prepare managers for team discussions, and assess what was effective.
- Plan for rollout, support during go-live and hypercare, measure adoption, link it to gains, and maintain the change.
- Execute change initiatives incrementally with a change backlog and small-scale experiments, while supporting an Agile transition.
- Oversee the responsible adoption of AI and workforce changes, employing AI assistance in your change initiatives with human oversight.
- Address change saturation, restructuring, mergers, and stalled adoption, revitalizing a transformation that has lost drive.
- Present a comprehensive change plan to a skeptical steering committee, while fostering enduring change capability within your organization.
Course outline
10 sections · 51 lessons · 5h 41m total
Understand the Change You Are Leading
- Welcome: How This Masterclass Works Free Preview On Udemy 09:47
- What Counts as Organizational Change 07:59
- Delivery Is Not Adoption 07:47
- Different Changes Need Different Approaches 07:52
- Make the Case for Change and Define Success 08:11
- Case Workshop: Frame the Transformation 08:18
Choose and Adapt Change Approaches
- Why Use a Change Model Free Preview On Udemy 06:52
- Individual Adoption Perspectives 06:41
- Organizational Mobilization and Step-Based Approaches 07:07
- Behavioral and Systems Perspectives 07:04
- Workshop: Write the Change Strategy 08:32
How People Experience Change
- Change Curves and Transitions Free Preview On Udemy 07:30
- Threat, Anxiety, and the Readiness Equation 07:06
- Motivation, Reward, and Habit 06:47
- Individual Differences, Learning, and Resilience 06:56
- Workshop: Map the Employee Change Journey 07:03
Diagnose the Current State
- Plan the Discovery Free Preview On Udemy 06:59
- Interview and Observe the Work 06:39
- Establish a Credible Baseline 06:08
- Read Culture, Change History, and Constraints 06:08
- Workshop: Write the Current-State Assessment 07:02
Assess Impacts and Readiness
- Map Who and What Changes Free Preview On Udemy 06:02
- Assess Impacts and Severity by Employee Group 06:04
- Gather Readiness Evidence 06:06
- Translate Gaps into Interventions 06:22
- Workshop: Make a Readiness Recommendation 07:40
Build Sponsorship, Leadership, and Governance
- Define the Sponsor's Job Free Preview On Udemy 06:20
- Build the Leadership Coalition 05:48
- Equip Local Leaders and Create Psychological Safety 05:57
- Coordinate Project and Change Work 06:12
- Make Decision Rights Explicit 06:24
- Workshop: When Sponsor Support Weakens 07:25
Build and Lead the Change Team
- Define Change Roles and Team Structure Free Preview On Udemy 06:03
- Build a Change-Agent Network 05:53
- How Change Teams Develop 05:53
- Grow Team Effectiveness and Use Diversity 05:56
- Workshop: Launch the Change Team 07:05
Engage Stakeholders and Build Participation
- Map Interests, Influence, and Exposure Free Preview On Udemy 06:02
- Plan Consultation and Co-Design 05:56
- Engage Distributed and Overlooked Groups 05:50
- Workshop: Close the Feedback Loop 07:08
Coach, Facilitate, and Influence through Change
- Influence without Authority Free Preview On Udemy 05:52
- Coach People through Change 05:37
- Handle Conflict in Change 05:57
- Facilitate Co-Design Sessions 05:58
- Workshop: Coach a Supervisor through a Stuck Adoption 06:31
Understand Resistance, Trust, and Change Fatigue
- What Resistance Is Telling You Free Preview On Udemy 05:51
- Loss, Fairness, and Trust 05:37
- Diagnose Change Fatigue 06:01
- Choose the Right Intervention 05:40
- Workshop: A Difficult Adoption Conversation 07:02
About this course
This course involves the application of artificial intelligence.
It's not during the launch that most organizational changes fail; rather, they stumble once the system is operational, announcements are made, and individuals revert to their former methods. This masterclass in change management imparts the crucial element that determines whether change is successful: assisting individuals in comprehending, adopting, and consistently utilizing new methods.
You will accompany Averlane Services Group, a fictional field service firm with approximately 2,300 employees, through a believable transformation: introducing a new service platform, implementing a novel operating model, initiating a pilot for an AI assistant, and transitioning to Agile product teams. During each phase, you'll make decisions through a pause-and-apply exercise, followed by a review of the correct solution.
Who this course is for
- Managers, supervisors, and team leaders overseeing change with their teams.
- Project and program managers who require user adoption of their deliverables.
- Change managers, leads, and analysts involved in change initiatives.
- HR professionals, organizational development specialists, learning experts, and communication practitioners.
- Leaders supporting digital, Agile, or AI transformations, restructuring efforts, or integration processes.